Care & Advice
Here at Bereco our emphasis is on providing a professional and friendly service tailored to your needs and it is our objective to provide the finest customer service from initial enquiry through to delivery and product aftercare.
All of Bereco’s windows and doors are delivered on FSC 100% timber pallets made from the wood that comes from our forest and the offcuts from the sawmill. Mechanical offloading facilities are provided where required using a Moffet-Forklift vehicle.
These pallets are then collected post delivery where possible and reused for future customer deliveries extending their service life before eventual recycling is needed.
Once received and in storage before installation, it is important that all products are properly protected from the elements and in particular that they are protected from standing water.
Fitting / Installation
The final responsibility for the correct fitting and compliance with all statutory installation regulations rests with the approved installer. See the associated documents for all installation information and steps to take once your windows and doors have been installed.
Please view the available downloads for further instructions on fitting and installation or the troubleshooting guide for more detailed answers to particular questions.
Operation & Adjustment
Please view the available downloads for further instructions on fitting and installation or the troubleshooting guide for more detailed answers to particular questions. We aim to offer a range of resources to help guide you.
Should you not find what you are looking for in the troubleshooting guide please contact our customer care department on 01709 838 193 and we would be happy to offer further assistance.
Looking after your Bereco Windows and Doors
Redecoration of your Bereco products is extremely important and timescales for completion will vary depending on the geographic location of your property and the type of conditions it is exposed to.
Download the Bereco Maintenance Schedule and re-decoration cycle that outlines how you can keep your windows and doors looking and performing to their very best for many years to come.
Fact Card 2 – Humidity Control
Fact Card 3 – Seasonal Changes In Timber Moisture Control
Fact Card 4 – Determine the Cause of Glazing Damage
Maintenance Guidelines Exterior Joinery
Discolouration of Coated Joinery
Clean & Care Set Guidelines