Care & Advice
Here at Bereco our emphasis is on providing high performance, low maintenance timber windows and doors that will last you a life time. We also pride ourselves on a professional and friendly service tailored to your needs, offering the finest customer service throughout your Bereco journey.
General guides
A Practical Guide To Site Care & Storage
This handbook has been designed to offer practical guidelines to help care for your new windows and doors from delivery through to occupancy.
Bereco Installation Guide
A guide to the installation of Bereco windows and doors.
Bereco Routine Maintenance Guide
An easy to follow guide covering routine maintanance of products and hardware, timber and finish repairs and redecoration.
Bereco Adjustment Guide
This easy to follow, practical how-to handbook guides you through any seasonal and routine maintenance adjustments that may be required in the months and years after your installation.
Installing Cills
This guide is to help with the correct installation and removal of Bereco cill extensions, including angled bay cill extensions, for all window types.
Repairing Surface Damage
This guide is intended to help you rectify and repair any surface damage to the timber and the coatings of your Bereco products.
Reglazing Windows
This guide is intended to help with the removal and fitting of replacement glass to a Bereco window. This includes achieving a perfect factory finish to silicone and glazing beads.
Casement Windows
Flush Casement GU Hinge Adjustment
How to adjust a Flush Casement supplied with GU hinges pre 2015.
Replacing Casement Sashes
How to replace a Flush Casement supplied with friction hinges.
Sliding Sash Windows
Replacing Sashes Spiral Balance
This guide is to help with the correct removal and installation of a replacement sliding sash with spiral balances on a Bereco window.
Bi-fold Doors
Folding Door Installation Guide
Operation & adjustment instructions for the Bereco Folding Doors.
How to videos
Register Your Warranty
Registering for your warranty is quick and easy and you have the opportunity to leave your feedback. Following registration, you will receive your warranty certificate which we recommend that you keep in a safe place.
Make a warranty claim
Making a warranty claim is easy at Bereco. Simply complete our online claim form and we will be in touch to discuss your claim within 48 hours of receiving it.
Customer Care FAQ's
What warranties do Bereco products come with?
We offer one of the window industry’s most comprehensive manufacturers warranties on our windows and doors offering you true peace of mind. Bereco warranties cover:
- 10 years against defects on factory supplied coatings
- 10 years against defective factory fitted ironmongery
- 10 years against failure of factory fitted glazing units
- 10 years against manufacturing defects
- 30 years against rot and fungal infection of the timber
To register your warranty or for further details on our warranties please visit berecowarranties.co.uk
How often will I need to redecorate my Bereco windows and doors?
Our maintenance manual offers guidance on the redecoration cycle required for the design your property. To prolong the redecoration cycles our clean and care sets extend the life of the paint and stain finishes. Our maintenance schedule is available in our Routine Maintenance Guide and also available to download on the above links.
How do I get help with my order after delivery
Contact our helpful Customer Care team at customercare@bereco.co.uk or via our websites live chat icon. A member of our team will deal with your query within 48 hours. It always helps us if you can supply any details and imagery relating to your report or warranty claim.
If you need our assistance with products that are installed you can schedule a virtual service call with our service manager. On a virtual service call our service manager can inspect, diagnose and suggest remedy to any issues you may need to overcome.
How do I order additional or replacement parts for my windows and doors?
We have a dedicated email contact to support you with any replacement parts you need. If at any point your products require replacement parts please send through your request to parts@bereco.co.uk along with your original order number or home/site address and any supporting images of the part required and of the window or door that the part is needed for. Our team will then be able to locate your order and send through a parts order to you.
Will my windows and doors arrive ready to install?
All hinges, locking systems and some small elements of ironmongery are factory fitted. Any ironmongery that is face fitted, like door/window handles, door knockers, internal trickle vents are supplied loose to eliminate damage. All loose ironmongery will arrive with your order in separate boxes. We apply all the relevant drillings and fittings to make the ironmongery fitting process simple for you.
