Our easy to follow, practical handbooks offer you simple, helpful advice ensuring you enjoy your windows and doors for decades to come. By following our step-by-step guides you’ll be making the most of the high performance and quality appearance, while taking full advantage of your excellent, industry leading warranties.

Customer Care FAQ's

We offer one of the window industry’s most comprehensive manufacturers warranties on our windows and doors offering you true peace of mind. Bereco warranties cover:

  • 10 years against defects on factory supplied coatings
  • 10 years against defective factory fitted ironmongery
  • 10 years against failure of factory fitted glazing units
  • 10 years against manufacturing defects
  • 30 years against rot and fungal infection of the timber

To register your warranty or for further details on our warranties please visit berecowarranties.co.uk

Our maintenance manual offers guidance on the redecoration cycle required for the design your property. To prolong the redecoration cycles our clean and care sets extend the life of the paint and stain finishes. Our maintenance schedule is available in our Routine Maintenance Guide and also available to download on the above links.

Contact our helpful Customer Care team at customercare@bereco.co.uk or via our websites live chat icon. A member of our team will deal with your query within 48 hours. It always helps us if you can supply any details and imagery relating to your report or warranty claim.

Our on-site services do remain closed at this time. This decision is not one we have taken lightly as we know you may need us to help overcome an issue on site. We are still on hand to help though despite our physical absence and to make it even easier to get support we have launched our new virtual service appointments. On a virtual service call our service manager can inspect, diagnose and suggest remedy to any issues you may need to overcome.

We have a dedicated email contact to support you with any replacement parts you need. If at any point your products require replacement parts please send through your request to parts@bereco.co.uk along with your original order number or home/site address and any supporting images of the part required and of the window or door that the part is needed for. Our team will then be able to locate your order and send through a parts order to you. 

All hinges, locking systems and some small elements of ironmongery are factory fitted. Any ironmongery that is face fitted, like door/window handles, door knockers, internal trickle vents are supplied loose to eliminate damage. All loose ironmongery will arrive with your order in separate boxes. We apply all the relevant drillings and fittings to make the ironmongery fitting process simple for you.

What our customers said

  • The repair was carried out quickly, quietly and professionally within a shorter period of time than expected. The fitters were friendly and polite and left the area affected clean and vacuumed. An exemplary repair.

  • Excellent service, as always

  • Absolutely brilliant and fast service. Bereco sourced the replacement part, and arranged delivery to us within a few days.

  • The aftercare service from Bereco has always been outstanding. Thank you.

  • Superb post installation service today from @BerecoWindows whose technician visited to take care of some minor issues. Many thanks Rob

  • I can say that your company to deal with is one of the most efficient and straightforward, the staff are always helpful and overall I would rate the service 5 out of 5

  • "The engineers that visited provided an excellent service. I am so impressed by the windows and the follow up. So many people have walked by and come to the door to comment on the windows.

    It is very refreshing to find a company that have such good follow through and customer service regardless of distance."

  • "Thank you for all your help sorting out our replacement doors. Your guys who came to do the re-fit were great. "

  • "Brilliant after sale support, so helpful and really cheerful."

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