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01709 838188Weekdays: 8am to 5pm
Weekends: Closed
Our memberships & schemes
As a dedicated manufacturer of quality timber windows and doors, we are part of a number of specialist memberships and schemes. Check out the full list below.
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6-8 week supply only lead time
10 year warranty, 60 year life expectancy
Designed by you, made to measure by us
98% of our customers would recommend us
Double glazed whole window U-values as low as 1.2W/m²K
At Bereco we offer one of the window industry’s most comprehensive warranties covering our timber, component parts and coatings as well as manufacturing defects for 10 years from the date of purchase.
Before we start
To make your warranty claim go as smoothly as possible there a few things we will need from you.
Your order reference number
Usually be a 3-5 digit number. There may have a prefix of RT, HS or IN. There may be a dash and more characters if the order had multiple parts.
Your contact details
Including your address, email address and a contact telephone number should we need to discuss your claim in more detail.
A full description
Please provide a description of the defect or fault in as much detail as you can to help up solve your issue as quickly as possible.
Video & photographs of the issue
Video and photographic evidence clearly identifying the product, how it has been installed and the defect itself.
Your completed maintenance record
All our warranties are subject to regular care & maintenance having been undertaken for the installed life of the products.
Your valid warranty certificate
All warranties must be registered in line with our warranty terms & conditions.
We replaced the window that our designers and construction team had ordered from Potton as it was far too high and small. I ordered a much bigger window direct from Bereco. They were extremely helpful and kept in touch regularly, helping us by bringing the date forward as we needed the replacement window urgently to allow work to progress.
The window fitted perfectly. It was of a very good quality and I am really pleased I decided to order a bigger one.
Judith
At all stages throughout the process of getting information, getting a quotation and dealing with queries, placing the order and organising delivery the staff were very polite, clear and professional.
The product arrived safely and has been admired by local skilled timber craftsmen.
Ian Bloese
A really good company to deal with. Very helpful team of people from sales, technical support and delivery. Any time I called, I did not have to wait to speak to the right person and help was immediate. So not only great customer service but also terrific products, well designed and exact fit. Competitively priced.
Graham Roberts
I was very happy with Bereco’s service levels and the products are excellent, very good quality. I would have no hesitation in recommending them to others.
Simon Hazelton
Beautifully constructed windows which do the job perfectly. Handled Covid disruption effectively. Installation went smoothly. All in all a job very well done. Would recommend without reservation.
Phil
Visited the showroom last year and impressed with the finish and quality. Just as delighted with the windows and back door that we ordered. They look fabulous.
Linda
Warranty Claim Form
Chat
Look for the chat button at the bottom right of the page when one of our team is available.
The experts in timber windows and doors
Whether you’re a homeowner working on a renovation project for your home, an architect looking for specific windows and doors, or a trade professional building new homes and properties, we offer a tailored service to help you budget, design, and order bespoke timber windows and doors.
HomeownersProfessionalsWant to get hands on?
Order corner samples of popular products including stain, ironmongery and bars delivered straight to your front door.
Order Product SamplesWe replaced the window that our designers and construction team had ordered from Potton as it was far too high and small. I ordered a much bigger window direct from Bereco. They were extremely helpful and kept in touch regularly, helping us by bringing the date forward as we needed the replacement window urgently to allow work to progress.
The window fitted perfectly. It was of a very good quality and I am really pleased I decided to order a bigger one.
Judith
At all stages throughout the process of getting information, getting a quotation and dealing with queries, placing the order and organising delivery the staff were very polite, clear and professional.
The product arrived safely and has been admired by local skilled timber craftsmen.
Ian Bloese
A really good company to deal with. Very helpful team of people from sales, technical support and delivery. Any time I called, I did not have to wait to speak to the right person and help was immediate. So not only great customer service but also terrific products, well designed and exact fit. Competitively priced.
Graham Roberts
I was very happy with Bereco’s service levels and the products are excellent, very good quality. I would have no hesitation in recommending them to others.
Simon Hazelton
Beautifully constructed windows which do the job perfectly. Handled Covid disruption effectively. Installation went smoothly. All in all a job very well done. Would recommend without reservation.
Phil
Visited the showroom last year and impressed with the finish and quality. Just as delighted with the windows and back door that we ordered. They look fabulous.
Linda
As seen in...
We’re pleased to announce our brand has featured in several national magazines and publications over the years. Here are some of the most recent places our products have been showcased.
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