Make a warranty claim

At Bereco we offer one of the window industry’s most comprehensive warranties covering our timber, component parts and coatings as well as manufacturing defects for 10 years from date of purchase. 

Step 1 

Complete our easy online claim form and we will be in touch to discuss your claim within 48 hours of receiving it.  

Not sure if you can claim on your warranty? check our warranty terms. 

Step 2 

If your claim is accepted we will ask you to book a convenient time for our service manager to carry out a virtual inspection of your windows and doors to assess the claim in full. 

Virtual service appointments can be booked directly from here. 

Step 3 

We will organise for the replacement of any parts and deliver these to your property. In the case of repairs, we will organise a suitable date and time for our service engineers to attend your property and carry out the work. 

 

Before we start

To make your warranty claim go as smoothly as possible there a few things we will need from you. 

Your warranty certificate

Please ensure your warranty was registered within 12 months of the date of purchase as per our terms. 

Your maintenance record

All our warranties are subject to regular care & maintenance having been undertaken. 

Photos of the issue

Please include photos of the issue or part for which you wish to claim. This will help us speed up your claim. 

Warranty Claim Form

Start your claim by completing the form below. 

Any questions? Call us on 01709 838188

Give us a call and our friendly team will help you with anything you need.