6-8 weeks current supply only lead time

10 year warranty, 60 year life expectancy

8-10 weeks current supply and installation lead time

Designed by you, made to measure by us

97% of our customers would recommend us

Double glazed whole window U-values as low as 1.2W/m²K

At Bereco we offer one of the window industry’s most comprehensive warranties covering our timber, component parts and coatings as well as manufacturing defects for 10 years from the date of purchase.

Step 1

Complete our easy online claim form below. We will assess your claim and contact you within 5 working days. Not sure if you can claim on your warranty? Check our warranty terms.

Step 2

If your claim is provisionally accepted, we will contact you within 5 working days to discuss it further and if required to schedule a convenient time for an inspection to take place at your property.

Step 3

We will organise for the replacement of any parts and deliver these to your property. In the case of repairs, we will organise a suitable date and time for our service engineers to attend your property and carry out the work.

Sliding sash windows behind purple sofa

Before we start

To make your warranty claim go as smoothly as possible there a few things we will need from you.

Your order reference number

Usually be a 3-5 digit number. There may have a prefix of RT, HS or IN. There may be a dash and more characters if the order had multiple parts.

Your contact details

Including your address, email address and a contact telephone number should we need to discuss your claim in more detail.

A full description

Please provide a description of the defect or fault in as much detail as you can to help up solve your issue as quickly as possible.

Video & photographs of the issue

Video and photographic evidence clearly identifying the product, how it has been installed and the defect itself.

Your completed maintenance record

All our warranties are subject to regular care & maintenance having been undertaken for the installed life of the products.

Your valid warranty certificate

All warranties must be registered in line with our warranty terms & conditions.

What our customers say

Ted

Product Quality:

Overall Service:

Would you recommend?

Yes

19 May 2025

Mark

Product Quality:

Overall Service:

Would you recommend?

Yes

17 May 2025

Ian

Product Quality:

Overall Service:

Would you recommend?

Yes

15 May 2025

Mr & Mrs

Product Quality:

Overall Service:

Would you recommend?

Yes

15 May 2025

Sarah

Product Quality:

Overall Service:

Would you recommend?

Yes

14 May 2025

Russell

Product Quality:

Overall Service:

Would you recommend?

Yes

12 May 2025

Kerry

Product Quality:

Overall Service:

Would you recommend?

Yes

11 May 2025

Tim

Product Quality:

Overall Service:

Would you recommend?

Yes

11 May 2025

Simpson and Partners

Product Quality:

Overall Service:

Would you recommend?

Yes

11 May 2025

Johnny

Product Quality:

Overall Service:

Would you recommend?

Yes

11 May 2025

JASON

Product Quality:

Overall Service:

Would you recommend?

Yes

9 May 2025

JASON

Product Quality:

Overall Service:

Would you recommend?

Yes

9 May 2025

JASON

Product Quality:

Overall Service:

Would you recommend?

Yes

9 May 2025

JASON

Product Quality:

Overall Service:

Would you recommend?

Yes

9 May 2025

JASON

Product Quality:

Overall Service:

Would you recommend?

Yes

9 May 2025

JASON

Product Quality:

Overall Service:

Would you recommend?

Yes

9 May 2025

Warranty Claim Form

    Your Order


    Your Details







    Your Issue



    Please upload all documents and images

    By submitting your details you confirm that you agree to the storing and processing of your personal data by Bereco as described in the privacy statement.


    Call

    01709 838188

    Weekdays: 8am to 5pm

    Weekends: Closed

    Chat

    Look for the chat button at the bottom right of the page when one of our team is available.

    The experts in timber windows and doors

    Whether you’re a homeowner working on a renovation project for your home, an architect looking for specific windows and doors, or a trade professional building new homes and properties, we offer a tailored service to help you budget, design, and order bespoke timber windows and doors.

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    Speak with an expert about your project

    Working on a renovation, remodel, or self-build project? Let’s create your dream windows & doors together! Book a free design consultation, and we’ll help you find the style that best suits your home and budget — supporting you through the ordering process every step of the way.

    Book a Consultation

    What our customers say

    Ted

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    19 May 2025

    Mark

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    17 May 2025

    Ian

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    15 May 2025

    Mr & Mrs

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    15 May 2025

    Sarah

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    14 May 2025

    Russell

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    12 May 2025

    Kerry

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    11 May 2025

    Tim

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    11 May 2025

    Simpson and Partners

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    11 May 2025

    Johnny

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    11 May 2025

    JASON

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    9 May 2025

    JASON

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    9 May 2025

    JASON

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    9 May 2025

    JASON

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    9 May 2025

    JASON

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    9 May 2025

    JASON

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    9 May 2025

    Our memberships & schemes

    As a dedicated manufacturer of quality timber windows and doors, we are part of a number of specialist memberships and schemes. Check out the full list below.

    ASBP logo
    BlueSky Certification logo
    Secured by Design certificate
    UKCA
    Graphic of FENSA certificate

    As seen in...

    We’re pleased to announce our brand has featured in several national magazines and publications over the years. Here are some of the most recent places our products have been showcased.

    The Times logo
    Grand Designs Magazine logo
    House and Garden logo
    Homebuilding & Renovating logo
    Construction Forum Magazine logo
    Architects' Journal
    Improve logo
    Showhouse logo

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        By submitting your details you confirm that you agree to the storing and processing of your personal data by Bereco as described in the privacy statement.