6-8 weeks current supply only lead time

10 year warranty, 60 year life expectancy

10-12 weeks current supply and installation lead time

Designed by you, made to measure by us

97% of our customers would recommend us

Double glazed whole window U-values as low as 1.2W/m²K

At Bereco we offer one of the window industry’s most comprehensive warranties covering our timber, component parts and coatings as well as manufacturing defects for 10 years from the date of purchase.

Step 1

Complete our easy online claim form below. We will assess your claim and contact you within 5 working days. Not sure if you can claim on your warranty? Check our warranty terms.

Step 2

If your claim is provisionally accepted, we will contact you within 5 working days to discuss it further and if required to schedule a convenient time for an inspection to take place at your property.

Step 3

We will organise for the replacement of any parts and deliver these to your property. In the case of repairs, we will organise a suitable date and time for our service engineers to attend your property and carry out the work.

Sliding sash windows behind purple sofa

Before we start

To make your warranty claim go as smoothly as possible there a few things we will need from you.

Your order reference number

Usually be a 3-5 digit number. There may have a prefix of RT, HS or IN. There may be a dash and more characters if the order had multiple parts.

Your contact details

Including your address, email address and a contact telephone number should we need to discuss your claim in more detail.

A full description

Please provide a description of the defect or fault in as much detail as you can to help up solve your issue as quickly as possible.

Video & photographs of the issue

Video and photographic evidence clearly identifying the product, how it has been installed and the defect itself.

Your completed maintenance record

All our warranties are subject to regular care & maintenance having been undertaken for the installed life of the products.

Your valid warranty certificate

All warranties must be registered in line with our warranty terms & conditions.

What our customers say

Blue Box North East Ltd

Product Quality:

Overall Service:

Would you recommend?

Yes

29 June 2025

Blue Box North East Ltd

Product Quality:

Overall Service:

Would you recommend?

Yes

"2 Doors to be fitted at..." Read more

29 June 2025

William

Product Quality:

Overall Service:

Would you recommend?

Yes

29 June 2025

Phil

Product Quality:

Overall Service:

Would you recommend?

Yes

28 June 2025

Nadia

Product Quality:

Overall Service:

Would you recommend?

Yes

26 June 2025

Nadia

Product Quality:

Overall Service:

Would you recommend?

Yes

26 June 2025

Nadia

Product Quality:

Overall Service:

Would you recommend?

Yes

26 June 2025

Nadia

Product Quality:

Overall Service:

Would you recommend?

Yes

26 June 2025

Nadia

Product Quality:

Overall Service:

Would you recommend?

Yes

26 June 2025

Mark

Product Quality:

Overall Service:

Would you recommend?

Yes

26 June 2025

Duncan

Product Quality:

Overall Service:

Would you recommend?

Yes

22 June 2025

Ian

Product Quality:

Overall Service:

Would you recommend?

Yes

22 June 2025

George

Product Quality:

Overall Service:

Would you recommend?

Yes

21 June 2025

Peta

Product Quality:

Overall Service:

Would you recommend?

Yes

21 June 2025

Peta

Product Quality:

Overall Service:

Would you recommend?

Yes

"After a disappointing start, we are..." Read more

21 June 2025

Christopher

Product Quality:

Overall Service:

Would you recommend?

Yes

20 June 2025

Warranty Claim Form

    Your Order


    Your Details







    Your Issue



    Please upload all documents and images

    By submitting your details you confirm that you agree to the storing and processing of your personal data by Bereco as described in the privacy statement.


    Call

    01709 838188

    Weekdays: 8am to 5pm

    Weekends: Closed

    Chat

    Look for the chat button at the bottom right of the page when one of our team is available.

    The experts in timber windows and doors

    Whether you’re a homeowner working on a renovation project for your home, an architect looking for specific windows and doors, or a trade professional building new homes and properties, we offer a tailored service to help you budget, design, and order bespoke timber windows and doors.

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    What our customers say

    Blue Box North East Ltd

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    29 June 2025

    Blue Box North East Ltd

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    "2 Doors to be fitted at..." Read more

    29 June 2025

    William

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    29 June 2025

    Phil

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    28 June 2025

    Nadia

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    26 June 2025

    Nadia

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    26 June 2025

    Nadia

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    26 June 2025

    Nadia

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    26 June 2025

    Nadia

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    26 June 2025

    Mark

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    26 June 2025

    Duncan

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    22 June 2025

    Ian

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    22 June 2025

    George

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    21 June 2025

    Peta

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    21 June 2025

    Peta

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    "After a disappointing start, we are..." Read more

    21 June 2025

    Christopher

    Product Quality:

    Overall Service:

    Would you recommend?

    Yes

    20 June 2025

    Our memberships & schemes

    As a dedicated manufacturer of quality timber windows and doors, we are part of a number of specialist memberships and schemes. Check out the full list below.

    ASBP logo
    BlueSky Certification logo
    Secured by Design certificate
    UKCA
    Graphic of FENSA certificate

    As seen in...

    We’re pleased to announce our brand has featured in several national magazines and publications over the years. Here are some of the most recent places our products have been showcased.

    The Times logo
    Grand Designs Magazine logo
    House and Garden logo
    Homebuilding & Renovating logo
    Construction Forum Magazine logo
    Architects' Journal
    Improve logo
    Showhouse logo

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        By submitting your details you confirm that you agree to the storing and processing of your personal data by Bereco as described in the privacy statement.