Name: Bereco Group Limited
Address: Aspen Court,, Rotherham,, South Yorkshire,, S60 1FB, UK
Telephone: 01709 838188

Call us 01709 838188 or Get in Touch

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6-8 week supply only lead time

8-10 week supply & installation lead time

10 year warranty, 60 year life expectancy

97% of our customers would recommend us

Whole window U-values as low as 0.8W/m2K

At Bereco we offer one of the window industry’s most comprehensive warranties covering our timber, component parts and coatings as well as manufacturing defects for 10 years from the date of purchase.

Step 1

Complete our easy online claim form below. We will assess your claim and contact you within 5 working days. Not sure if you can claim on your warranty? Check our warranty terms.

Step 2

If your claim is provisionally accepted, we will contact you within 5 working days to discuss it further and if required to schedule a convenient time for an inspection to take place at your property.

Step 3

We will organise for the replacement of any parts and deliver these to your property. In the case of repairs, we will organise a suitable date and time for our service engineers to attend your property and carry out the work.

Before we start

To make your warranty claim go as smoothly as possible there a few things we will need from you.

Your order reference number

Usually be a 3-5 digit number. There may have a prefix of RT, HS or IN. There may be a dash and more characters if the order had multiple parts.

Your contact details

Including your address, email address and a contact telephone number should we need to discuss your claim in more detail.

A full description

Please provide a description of the defect or fault in as much detail as you can to help up solve your issue as quickly as possible.

Video & photographs of the issue

Video and photographic evidence clearly identifying the product, how it has been installed and the defect itself.

Your completed maintenance record

All our warranties are subject to regular care & maintenance having been undertaken for the installed life of the products.

Your valid warranty certificate

All warranties must be registered in line with our warranty terms & conditions.

A really good company to deal with. Very helpful team of people from sales, technical support and delivery. Any time I called, I did not have to wait to speak to the right person and help was immediate. So not only great customer service but also terrific products, well designed and exact fit. Competitively priced.

Graham Roberts

I was very happy with Bereco’s service levels and the products are excellent, very good quality. I would have no hesitation in recommending them to others.

Simon Hazelton

Beautifully constructed windows which do the job perfectly. Handled Covid disruption effectively. Installation went smoothly. All in all a job very well done. Would recommend without reservation.

Phil

Visited the showroom last year and impressed with the finish and quality. Just as delighted with the windows and back door that we ordered. They look fabulous.

Linda

Warranty Claim Form

Call

01709 838188

Weekdays: 8am to 5pm

Weekends: Closed

Chat

Look for the chat button at the bottom right of the page when one of our team is available.

The experts in timber windows and doors

Whether you’re a homeowner working on a renovation project for your home, an architect looking for specific windows and doors, or a trade professional building new homes and properties, we offer a tailored service to help you budget, design, and order bespoke timber windows and doors.

Homeowners Professionals

Want to get hands on?

Order corner samples of popular products including stain, ironmongery and bars delivered straight to your front door.

Order Product Samples

Graham Roberts

I was very happy with Bereco’s service levels and the products are excellent, very good quality. I would have no hesitation in recommending them to others.

Simon Hazelton

Beautifully constructed windows which do the job perfectly. Handled Covid disruption effectively. Installation went smoothly. All in all a job very well done. Would recommend without reservation.

Phil

Visited the showroom last year and impressed with the finish and quality. Just as delighted with the windows and back door that we ordered. They look fabulous.

Linda

Our memberships & schemes

As a dedicated manufacturer of quality timber windows and doors, we are part of a number of specialist memberships and schemes. Check out the full list below.

As seen in...

We’re pleased to announce our brand has featured in several national magazines and publications over the years. Here are some of the most recent places our products have been showcased.