Covid-19 Update & FAQ
To all Bereco customers, we hope you are safe and well and if you haven’t already reopened your own business, you are able to to do so in the coming weeks. We want to bring you up to speed with what we have been doing since our reopening and with what’s new at Bereco.
Bereco Reopening
Our offices reopened on Monday 11th May 2020 and whilst we have made some changes to the way in which we work to improve our service and introduced new procedures that ensure the safety of our staff and our customers we are still offering the same high quality timber windows and doors made from only sustainable 100% FSC certified wood and continue to do so on a 6-8 week lead time from order.
New Working Practices
During our period of closure, we established new safe working practices that would allow us to return to operations. Practices and procedures that were implemented immediately upon our reopening. You can read more about how we are protecting our staff and customers here. If you would like to know more; we are more than happy to share our risk assessments with you just email Craig Morris at morrisc@bereco.co.uk
Getting in touch
With the realities of remote working having set in over the last few weeks at Bereco we have made it easier and more convenient than ever for you to get in contact with us. You can now chat to us via the live chat on our website, call us, email us, fax us and you can now video call us at a time that is convenient for you using our online video call appointment booking system.
Virtual Showroom & Virtual Sales Appointments
At a time when visiting a showroom is the last thing on people’s minds last week we launched and opened the doors to our new virtual showroom. Need to see or show a sample to a client? by using our virtual showroom you can. Each product in the showroom links easily to the product pages of our website where you can find further information on the products and the options available to show your customers.
If you have embraced using video calling already in your business why not check if you can screen share with clients and take them on a guided tour of the showroom? If you are unsure or not feeling confident just yet and would like to see how this would work make an appointment with our sales team via the home page of our website and we can give you the guided tour.
Bereco Showroom Reopening
Our showroom will reopen its doors by appointment only from Monday 6th July 2020. Appointments to visit our showroom can be booked on the homepage and virtual showroom pages of our website and must be scheduled a minimum of 24 hours in advance. If you are visiting our premises, we will contact you the day before your visit to make arrangements. In and on our premises we are continuing to follow the 2-meter social distancing rules and will be asking all customers to support us during these visits by also doing so.
Customer collections now available.
From Monday 6th July 2020 you will be able to collect your order from our depot. Our contactless collection service will be available for prearranged collection only Monday to Friday between 9am and 11am. If collecting this must be arranged with our logistics team a minimum of 24 hours in advance of your visit.
Frequently Asked Questions
Got questions about the technical details of our windows; does your architect want more information about our products or do you want your architect to speak to us on your behalf? Via our website or the Bereco Resource Centre you can now schedule a convenient time to video call one of our experienced Technical Project Managers who can talk you through the finer details of our windows and doors ask for a guided tour of our resource centre and CAD and specification library.
All new enquiries should continue to be sent to estimating@bereco.co.uk or estimating@berecoretail.co.uk. In order to ensure you receive our best price we will now contact you to discuss your enquiry in more detail within 48 hours of receipt. I appreciate this is a busy time for everyone so if you would like to book a time that’s convenient for you to do so you can now schedule a video call with us to talk about the project here.
Bereco Ltd – Our Estimating team will endeavour to return your quote within the next 3-5 working days. If, however your enquiry is urgent please do let us know using the live chat on our website.
Bereco Retail Ltd – Our Estimating team will endeavour to return your quote within the next 2-3 working days. Can’t wait that long? You can get a live price for our windows and doors by signing up to Framepoint Technology from Tommy Trinder. You can find out more and book a demo here.
If you place your order today it will be passed to one of our Technical Project Managers; your Project Manager will contact you within 2 working days to finalise the window and door specification and then send through your Bereco order confirmation package for approval.
Our current lead time remains 6-8 weeks. This may fluctuate subject to demand in the coming weeks but to ensure you have the most current up to date information this is being updated weekly on our website so please check back at regular intervals for our current lead time.
Contact our helpful Customer Care team at customercare@bereco.co.uk or via our websites live chat icon. A member of our team will deal with your query within 48 hours. It always helps us if you can supply any details and imagery relating to your report or warranty claim.
Our on-site services do remain closed at this time. This decision is not one we have taken lightly as we know you may need us to help overcome an issue on site. We are still on hand to help though despite our physical absence and to make it even easier to get support we have launched our new virtual service appointments. On a virtual service call our service manager can inspect, diagnose and suggest remedy to any issues you may need to overcome Appointments for this service are available to book on our website from the care and advice pages.
From the forest to our factory to delivery to you we are not only observing social distancing but are enforcing strict hygiene standards following all official government advice. You can read more about how we are protecting our staff and customers here.
We appreciate that this may be a concerning time to be paying deposits for any products not just windows and doors. To give you some confidence on this we recommend checking the financial data available on Companies House where the balance sheets are readily available for all UK businesses. We also highly recommend making this part of your pre-selection process when choosing a supplier in future and choosing a company that has the most current posted accounts and positive net current assets and a liquidity ratio of 2.0 and higher.
Whilst this data might not be up to the minute it’s a great indicator of a business’s ability to finance its day to day operation (so they won’t need your cash).
The joinery sector in the UK is made up of mostly small businesses; several though including Bereco are larger and operate on a national basis. Bereco Ltd and Bereco Retail Ltd are both trading companies held under the Bereco Group with a combined turnover of £13 million annually; net assets of £1,945,554 and a liquidity ratio of 2.26.
