Customers Satisfacton
 
Questionnaire
   
 
   
 


Customer Service Questionnaire


Results of Autumn 2005 survey are shown below:
Products

Overall Quality

Packaging

Referencing of units

To correct specification

Overall satisfaction

 94.23%

83.33%

85.42%

88.46%

92..31%
Service
Speed of response to enquiries

Speed of response to orders

Delivery Communication

Helpfulness of driver		 90.38%

86.54%

80.77%

86.36%
Technical / Paperwork
Clarity of Quotes

Clarity of Sales Confirmations

Clarity of despatch tickets		 82.69%

84.62%

81.82%
Overall Impression
All Customers said YES they would recommend Bereco as a window supplier
     
   

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