Customer Care

Here at Bereco our emphasis is on providing a professional and friendly service tailored to your needs and it is our objective to provide the finest customer service from initial enquiry through to delivery and product aftercare.

Downloadable Documents

Survey

If you are looking for guidance on measuring and surveying, our experienced technical project managers will provide you with the most relevant and up to date information you require to ensure you comply with all the current regulations whilst measuring for the perfect fit of windows and doors.

Storage

All of Bereco's windows and doors come packed in a loose polythene bag and securely strapped on wooden pallets. Mechanical offloading facilities are provided where required using a Moffet-Forklift vehicle.

Once received and in storage before installation, it is important that all products are properly protected from the elements and in particular that they are protected from standing water. Read the recommended good practice from the experts as to the correct storage of your products prior to installation.

Site Care & Storage Window Care Label

Fitting / Installation

The final responsibility for the correct fitting and compliance with all statutory installation regulations rests with the approved installer. See the associated documents for all installation information and steps to take once your windows and doors have been installed.

Please view the available downloads for further instructions on fitting and installation or the troubleshooting guide for more detailed answers to particular questions.

Installation of Timber Windows & Doors Final Inspection Checklist Importance of Moisture & Humidity Control Site Reglazing WWA Installation Guide For Timber Windows Brio Folding Door Instructions Teknos Good Joinery Practice

Operation & Adjustment

Please view the available downloads for further instructions on fitting and installation or the troubleshooting guide for more detailed answers to particular questions.

Home Owner Manual

Product Maintenance

Redecoration of your Bereco products is extremely important and timescales for completion will vary depending on the geographic location of your property and the type of conditions it is exposed to.

Download the Bereco Maintenance Schedule and re-decoration cycle that outlines how you can keep your windows and doors looking and performing to their very best for many years to come.

Seasonal Changes In Timber Moisture Fact Card Importance of Humidity Control In The Home Fact Card Redecoration Cycle Maintenance Schedule Maintenance Guidelines Discolouration of Coated Joinery Home Owner Manual

What Our Customer's Said.

  • Superb post installation service today from @BerecoWindows whose technician visited to take care of some minor issues. Many thanks Rob

  • I can say that your company to deal with is one of the most efficient and straightforward, the staff are always helpful and overall I would rate the service 5 out of 5

  • "The engineers that visited provided an excellent service. I am so impressed by the windows and the follow up. So many people have walked by and come to the door to comment on the windows.

    It is very refreshing to find a company that have such good follow through and customer service regardless of distance."

  • "Thank you for all your help sorting out our replacement doors. Your guys who came to do the re-fit were great. "

  • "Brilliant after sale support, so helpful and really cheerful."